Delivery & Returns
Our delivery options are shown below:
We will endeavour to dispatch all orders placed before 5pm Monday - Friday the same working day, we also dispatch orders over the weekend but please be aware that our customer care team are not available during the weekend therefore can not amend any orders until they return. We will keep you up to date with the latest status of your order through email. Dispatch can take between 2-3 working days but please allow a further 5 working days after dispatch before contacting us as we are unable to take any action until after this time.
To ensure you receive your goods in a timely and cost-effective manner, we work with several partners to offer you flexibility and the best value.
Royal Mail 48 hour service on orders over £35 - FREE (2-4 working days from dispatch)
Royal Mail 48 hour service on orders under £35 - £3.95 (2-4 working days from dispatch)
Royal Mail Tracked 24 - £4.95 (1-2 working days from dispatch)
DPD Next Day Delivery - £7.95 (1-2 working days from dispatch)
The Ringtons Round - FREE fortnightly or monthly deliveries to selected parts of the UK. Click here to find out more.
European and International delivery available depending on the destination country and the total weight of the order. Continue the checkout process to check if we delivery to your country.
We can not deliver orders to BFPO addresses.
Click here to track a recent order.
Please note we are closed on Bank Holidays, and orders placed during this time will be dispatched once the office re-opens. Please ensure all details are correct when placing your order to ensure no delays or errors occur with your order. We do not include an invoice within any orders but you will receive an email confirmation after placing your order.
UK Mainland Deliveries
We offer a wide range of delivery options to suit your needs and budget. We will do our very best to dispatch all orders placed before 5pm Monday - Friday the same working day but please allow a further couple of days before contacting us and we will keep you updated via email.
Although we can send your order on a next day service, via Royal Mail and DPD, we can not guarantee your parcel will be delivered the next day due to factors outside of our control. Also please note we can not send parcels to BFPO.
Please see below advised delivery days for each delivery option:
Royal Mail 48 hour service - Monday - Saturday
Royal Mail Track 24 - Monday - Sunday
DPD Next Day Delivery - Monday - Friday (Please note any orders placed after 5pm on a Friday will be dispatched the following working day)
European and International Delivery
European and International deliveries are charged by weight and the country you are sending to. Cost of delivery will be calculated for you at the checkout and transit times vary. Some countries have restrictions on items being imported and may incur a cost at customs or refuse entry of the item to the country. We endeavour to keep our delivery list at the checkout as correct as possible however changes to prohibited items can happen at any time. Ringtons will not be held liable for additional charges incurred. International parcels can be tracked.
Due to local franchise agreements we no longer ship orders to USA or Japan.
*Please read from section 10 in our Terms and Conditions of Supply for further details.
Returns
If you find that the items you have ordered are unsuitable for your needs, you may return them within 14 days of receiving the goods. Please contact Customer Services on 0800 052 2440 or tea@ringtons.co.uk with details of why the product is unsuitable. Please note that return carriage charges are non-refundable. We will refund/exchange you on receipt of the unwanted goods, any opened or used goods will be refused a refund or exchange.
Should you need us for anything else please don’t hesitate to get in touch with us on our freephone number 0800 052 2440, our opening hours are 8:30am - 5pm Monday to Friday, or email us at tea@ringtons.co.uk or simply follow this link to our our get in touch form.