FAQs

You can call our freephone number on 0800 052 2440 or drop us an email to tea@ringtons.co.uk. Our customer care team are open from Monday to Friday 8:30am - 5pm

Yes! We still deliver great tea and treats directly to customers' doorsteps every other week or monthly, as well as through our online store. You can find out more about the Ringtons round by clicking here.

Yes, we’re now into the fifth generation of family members joining the Ringtons business. You can find out more about our story here.

Our head office and factory is based in Newcastle-upon-Tyne with our factory producing over 45 million cups of tea every week. We source and blend teas from all over the world to ensure you get the freshest cuppa possible.

The Ringtons Leaf Lock process is like no other. Our teas are grown in the finest regions around the globe, hand picked and vacuum packed at source to seal in the freshness before heading to Newcastle-upon-Tyne to be blended and packed, ready to create daily moments of joy from your first cuppa of the day.

We are not available in any major supermarket and the best way to purchase Ringtons is either direct from our website or through our personal delivery service.

Yes, our teabags are compostable with the exception of Ringtons Organic, these are still in standard teabag paper and are not compostable just yet. All of our teabags (with the exception of Organic) are produced using a material called ‘PLA’ (polyactic acid) which is a 100% plant-based and biodegradable material.

To find out if we visit your area regularly just follow the steps here.

Yes delivery is free through our personal delivery service and there is never an obligation to buy anything.

Standard UK delivery is free for orders over £35 and £3.95 for orders under £35. Standard delivery usually takes two working days from dispatch. You can also select next day delivery at the checkout for £7.95. You can see all of our delivery options here.

Just get in contact with us via email at tea@ringtons.co.uk or ring our freephone number on 0800 052 2440. Returns are free!

We use a range of different couriers depending on the order and delivery location but predominately we use Royal Mail and Amazon shipping for most UK orders.