In order to ensure you receive your goods in a timely and cost effective manner, we work with a number of partners to offer you flexibility and the best value. Our packing and dispatching is Monday - Friday 8:30am - 4:00pm. Please note we are closed over Bank Holidays, orders will be dispatched once the office re-opens.


UK Super Saver Delivery on orders over £40 - FREE 

Our basic service which we use for all UK deliveries. The price is FREE! It takes 2-3 working days from dispatch. Dispatch time is usually 2-5 working days, particularly during busy periods such as Christmas, Easter and Bank Holidays. You will receive an email when your parcel is dispatched from our warehouse and on the day it is due to be delivered. It can also be tracked online at www.royalmail.com/track or www.dpd.co.uk/tracking. Parcels will be delivered Monday - Friday.

UK Standard  - £3.50

Takes 2-3 days from dispatch and includes online tracking at www.royalmail.com/track or www.dpd.co.uk/tracking. Dispatch usually takes 5 working days. Parcels will be delivered Monday-Friday.


UK Next Day - £6.95

Only available in the UK. This does not include the Scottish Highlands and Islands, Northern Ireland, Isle of Wight or Channel Islands. Orders must be placed by 2pm the day before delivery. You’ll receive an email when the parcel is dispatched from our warehouse and when it is due for delivery. You can track your parcel online at www.royalmail.com/track or www.dpd.co.uk/tracking. Parcels will be delivered Monday - Friday. This service is not available over weekends and Bank Holidays. Please note: orders placed on a weekend for Next Day delivery will be dispatched on a Monday when our warehouse re-opens.

 

Republic of Ireland 

You’ll receive an email when the parcel is dispatched from our warehouse, when it is received by our couriers and when it is due for delivery. You can track your parcel online at www.royalmail.com/track or www.dpd.co.uk/tracking. Parcels will be delivered Monday - Friday. 


Ringtons Regular Order Service

 

Ringtons Regular Order Service is available only on core products and not seasonal/limited edition items.  Your Regular Ringtons order will be processed on your chosen payment dates and then delivered to you by courier via our Standard Delivery service.  There is no extra cost or commitment to use this service, and you can cancel at any time, it is simply a way to save time and make sure you never run out of your favourite Ringtons products. Click here for more information on this service.

 

Rest of the World

European, Non-European & International countries are charged by weight and the country you are sending to. Cost of delivery will be calculated for you at the checkout. Transit times vary. There are some countries that have restrictions on items being imported and may incur a cost at customs or refuse entry of the item to the country. Please check your chosen country and their import rules before placing an order with us. Ringtons cannot be held liable for these additional charges. Parcels can be tracked.

*Please read from section 10 in our Terms and Conditions of Supply for further details.

 

Where we deliver:

UK

Northern Ireland

Scottish Highlands and Islands

Republic of Ireland

Channel Islands

Isle of Wight
 
Europe and International - Please see checkout page for full list of European and International countries we currently deliver to. (W
e can deliver to other countries worldwide, please contact tea@ringtons.co.uk to enquire about delivery charges).

          
Returns

If you find that the items you have ordered are unsuitable for your needs then you may return them within 14 days of receiving the goods. Please contact Customer Services on 0800 052 2440 or tea@ringtons.co.uk with details of why the product is unsuitable. Please note that return carriage charges are non-refundable. We will refund/exchange you on receipt of the unwanted goods, any opened or used goods will be refused a refund or exchange.*


Faulty Goods

In the unlikely event that our products reach you in less than satisfactory condition please contact Customer Services on 0800 052 2440 or tea@ringtons.co.uk within 14 days of receipt of goods. We will refund/exchange on receipt of the faulty goods.*

*We advise you get a receipt or some proof of sending the item(s). Royal Mail advise to wait up to 15 working days before claiming a parcel as lost. If you have proof of sending, we will replace or refund the item(s) and reclaim the costs through Royal Mail. If you have no proof of sending, or choose to return an item using any other postage service, you will need to contact the appropriate postage service if the parcel is lost as the contract of postage is between you and them in this case.
    

Please note 

We are unable to trace parcels that are being returned if they are still within the stated delivery time frame. Please wait until this time is up before contacting us regarding goods not received.Please see your selected delivery option for time frames.

We are unable to store parcels for dispatch at a later date. Please only order when you or the recipient is ready to receive.

 

Top