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Who are we and what do we do?

 

“More than a century ago, our story began....”

When Samuel Smith O.B.E. began trading as a tea merchant in Newcastle upon Tyne in 1907, he was not to know that one day his Company and its delivery vehicles would be a familiar feature in countless cities, towns and villages stretching from Edinburgh to Peterborough.


1907

Established in 1907, Ringtons is a family business that started life when Samuel Smith moved from Leeds and began selling tea from a horse and carriage to the households of Heaton in Newcastle upon Tyne. Sam began with an initial investment of just £250 from business partner William Titterington (the name Ringtons was formed from the latter part of Williams surname and the 'S' from Smith). Contrary to popular belief, there never was a Mr Rington! Merely a year later, Sam needed two horses and four assistants to help cope with what was a rapidly expanding enterprise.

1914

Samuel bought out Titterington's share of the company in 1914 and Ringtons became a true family business when Sam's son Douglas joined the firm as a tea delivery boy. However, it was to be a tough year for Ringtons as many employees were sent to fight in the First World War and rationing and sales laws were put into force. When the war ended in 1918, the 12 surviving service men returned to Ringtons.

1920s

In the early twenties, Ringtons bought two motorised vehicles to assist with deliveries, but it seemed the Geordie housewives preferred their brew to be brought by traditional horse and cart as it wasn't until over 40 years later that Monty, the last horse finally retired! This modernised, post-war era also saw the opening of a new Head Office on Algernon Road in Byker and the expansion of the Ringtons range; including the introduction our popular Chinz and Willow patterned ceramics.

1930s

The 1930's saw more growth for Ringtons when Sam returned to his native Leeds, demolished his former home and built a brand new Ringtons factory! The building still stands today as a Sikh temple and original Ringtons engravings can be seen on the exterior. During the thirties, Ringtons staff enjoyed day trips to Scarborough; the outings were a thank you from the Smiths and judging from photos in our archive, looked like a jolly good day out!

1940s

In the forties Ringtons was again seriously affected by the Second World War. Over 400 employees, including Samuel's four grandsons, were called up to fight and by 1943, 200 vans were taken off the road. Once again, determination and the Ringtonain spirit triumphed and the business kept going. The surviving servicemen, including Sam’s grandsons, returned to work for the company.

Samuel Smith passed away aged 77 in 1949 and his sons took on the business. This was only the beginning of Smith generations following in their parents’ footsteps. With Douglas now running the business, his sons Douglas Jnr, Norman and Johnnie joined him at the helm and by 1954 all but one of Ringtons door-to-door deliveries were made by motor vehicles.

1970s

In 1972, Douglas’s son Johnnie took over at Ringtons and when he began this new role his eldest son Nigel also joined the business as a Trainee Buyer. In 1975, Ringtons won an account to supply to Marks and Spencer (which we continue to do today). The decade was rounded off by a VIP visit to Algernon Road from none other than 'Iron Lady' Margaret Thatcher in 1979. The Conservative leader told of her preference for tea bags, noting they are "much more convenient" (for a lady with such a busy lifestyle, we’re not surprised)!

1980s

Throughout the 80's, Nigel's brothers Simon and Colin joined the business and were able to gain valuable and expert knowledge from all over the world. Over the next 30 years, the fourth generation of the Smith family brought in many changes, including the introduction of innovative vacuum-packing techniques (to deliver a truly fresh cuppa from the tea gardens of Kenya) and the construction of a custom-built factory in North Tyneside.

Today

Now, 105 years after Sam Smith began his business, we continue to deliver door-to-door to over 280,000 customers throughout the UK, and many more worldwide via our online store. We also provide the nations’ superior cafes, restaurants, hotels and workplaces with the best tea and coffee via our successful wholesale division, Ringtons Beverages.

If, like us, all this talk of tea has made you thirsty, why not pop the kettle on and drink to another successful hundred years of Ringtons!


 

“Tea & more to your door”

 Unlike many other tea producers we believe in ensuring quality all the way through the process and that means delivering the tea direct to your door. You won't find our teas in the supermarket. The only way you can enjoy a great Ringtons cuppa is by getting a fortnightly delivery from one of our friendly sales people - or right here on the website of course. Over 100 years ago our founder Samuel Smith saw the potential of delivering high quality, fresh tea and other products direct to customers doors and although we now use a Connect van rather than a Horse and Carriage to do our rounds we still believe in delivering our goods personally.

From humble beginnings in Newcastle upon Tyne, we now have 24 offices across the country stretching from Edinburgh in the North, to East Anglia in the South and as far West as Lancashire.
It is an early start each morning, loading the vans and setting off with the day's journey details on the handheld computer. Our sales people battle through all weathers to make sure that our customers get their regular delivery. Many of our customers have been drinking Ringtons tea all their lives. With a wide range of products to choose from, our salespeople carry the well-known Ringtons basket to each customer's door. A delicious range of biscuits and other seasonal products is available all year round.

 "You're never far from a Ringtons van" says Tony at Newton Aycliffe Office. "We deliver to most areas on a regular basis and we'll always go out of our way to make sure we deliver what you want."

"We receive deliveries once a week which ensures that we can deliver the freshest products to our customers." adds Kevin at Sunderland. "Our customers appreciate the quality and freshness of our products. Have a Ringtons Ginger Snap with your next Ringtons cuppa and you'll see what I mean."
If you would like to find out if there is a friendly and reliable Ringtons salesperson delivering in your area, please contact our Customer Care team on Freephone 0800 052 2440 or email tea@ringtons.co.uk. Lisa Turnbull our Customer Care Supervisor and her team are ready and waiting to help you.

 If you'd like to know more about To Your Door, you can contact us here.
 
 For Trade

 “Your business can count on ours;

 we've been providing high quality tea and coffee for over 100 years”

 Established in 1907, Ringtons is a family business that started life as a doorstep delivery service selling tea to the North East. Founded by Samuel Smith, Ringtons expanded rapidly and survived two world wars to bring quality teas & coffees to customers nationwide. Now a fifth generation family business, we have remained true to our values and blend all of our tea and roast all of our coffee in-house. We pride ourselves on supreme quality and the distinction of the Ringtons brand.

 “Ingredients for your success”

 The 21st century brings a new era to the Ringtons brand, for over 30 years the Ringtons’ business division have supplied the nations’ superior cafes, restaurants, hotels and workplaces with tea, coffee & commercial equipment. Historically a tea supplier, Ringtons have invested heavily in the coffee industry and are fast becoming known for quality coffees as well as delicious teas. Our expertise and knowledge of the beverage industry ensures the best possible service to you and your clients providing your establishment with all of the training and ingredients on which to build success.

 

“Investment in you”

 Our customer service is unrivalled and on hand to guide you through every step whether this is your first purchase or you are a frequent buyer. We favour a flexible approach and endeavour to provide a service that is friendly, approachable and reliable.

 “Join our family”

Our customers are an extension of the Ringtons brand and in becoming a part of the Ringtons family we hope to see the next 100 years of the tea and coffee trade together.

For all trade enquiries please visit our dedicated Ringtons Beverages website or call the team on 0800 0461 444.