Ringtons Ltd Reviews

15,641  Excellent
TrustScore 5 out of 5

4.8

In the Tea Shop category

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Reviews4.8

15,641 total


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Rated 5 out of 5 stars

TEAriffic 👌👌👌

Why did we wait so long to try Ringtons! Absolutely brilliant tea and biscuits! Me and the wife are usually Yorkshire Tea people but I'll have to say Ringtons tea is better and has more depth of flavour and the Ginger snap biscuits are just pure biscuit heaven. We are now converted and will be regular customers.

Date of experience: 18 March 2024


Rated 4 out of 5 stars

Great produce and helpful customer…

Great produce and helpful customer service staff.

I tried to order a hamper online but it would not accept an Isle of Man postcode as being in UK. The lady I spoke to was most helpful and efficient and quickly took the order over the phone.

The hamper arrived on time and was much appreciated by the recipient.

Date of experience: 29 February 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

Birthday Gift …

I bought two hampers as a birthday gift. I sent them directly to the recipient, they arrived the next day (very quick). My only comment (not a criticism) would be; if I could have arranged for the gift to be delivered on the day. At the point of ordering I didn’t realise delivery would be so fast. Excellent service and lovely gift.

Date of experience: 29 February 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 3 out of 5 stars

Really easy to order items as a gift…

Really easy to order items as a gift for a friend and delivery was quick. However, the gift card inserted was for someone else's order so my friend didn't know who had sent it and my words never reached her.

Date of experience: 16 March 2024

Reply from Ringtons Ltd

We're incredibly sorry to hear this, and fully appreciate how frustrating and upsetting this will have been. Please can you give us a call on 0800 052 2440 or send an email to tea@ringtons.co.uk with the order details so we can look into this for you?


Rated 5 out of 5 stars

Excellent communication

Excellent communication.
an error my end , was resolved with no hassel and quickly ,
Great products can't wait to reorder once I've used all my items 😀

Date of experience: 07 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

My grandmother married 1907!

My grandmother married 1907 and was one of your 1st customers. I have drunk your tea all my life!! My brother and sister used to keep me supplied, sadly neither of them are still with us so I had to come to you direct. All my London friends love your tea!! Long may the Smith family reign. Best regards Elsie Rigden

Date of experience: 06 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

Fond Memories

My Late Nan and Aunt always bought products from Ringtons which I can remember since childhood to adulthood. Now my mother in law gets products which I had not realised are still delivered by van in Durham. I have not lived in Durham for years and was surprised when I can get similar products my Nan and Aunt gave to me as a child and visiting adult as a treat online. My husband particularly likes the ginger snaps! The products are good quality, nostalgic and tasty and make great gifts when you run out of ideas to get the older generation.

Date of experience: 04 March 2024

Reply from Ringtons Ltd

Thank you so much for your lovely review - we just love how Ringtons evokes such amazing childhood memories!


Rated 5 out of 5 stars

Quality products

All I have to say is: order anything from their range of products and you will not be disappointed. I recommend RIngtons without reservation for quality and prompt delivery.

Not surprised that the Easter Lamb Jar is now sold out. So glad I purchased early. My granddaughter will be thrilled with it. Exceptional quality and value.

Lamb tin is unique in its design and makes an unusual gift and keepsake.

As for the Ginger Cake and biscuits. SUPERB.

Date of experience: 07 March 2024

Reply from Ringtons Ltd

Your review has made our day! Thank you so much


Rated 5 out of 5 stars

New tea bags?

We have ordered Ringtons tea bags for years (Breakfast 2 cup), either from the door to door salesman or via on line and have never had any issues.
Recently a very small number of the tea bags have spilt, when seperating them into individual bags.
Within the bag it is also very dusty with tea. (If that makes sense)
Quality of tea didn't seem to be affected.
This week the new order has arrived and the tea bags do seem to be different. They are seperating better and there doesn't seem to be the tea dust within the bag. The bag seems to be different or is it just us?
We will still be ordering from Ringtons (as we love the tea and other products) and may look to try a different type of tea, just wanted to know if there have been changes made.
Thank you.

Date of experience: 16 March 2024

Reply from Ringtons Ltd

there has been a slight change to the paper used to a one that contains the fine particles of tea better and less chance of tea bags ripping, thanks for taking the time to leave us such a fab review.


Rated 5 out of 5 stars

Ringtone Fabulous Products …

We are lucky enough to have Ringtons deliver every two weeks. Mostly all our needs are met but just occasionally they have sold out. So onto the website order and delivery is only a few days later.
Great choice of products that we think are excellent. Give them a try

Date of experience: 08 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

My mother had Ringtons so I was brought…

My mother had Ringtons so I was brought up on their tea. You can't beat it and I even take it on holiday with me! I even gave a pack to the two workmen that were here Wednesday and Thursday. They loved Ringtons tea too - they had enough cups of it to sink a battleship! I love their biscuits and some other of their goodies. I am always recommending them.

Date of experience: 06 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

Loved the Hamper.

First time we've ordered from Ringtons and it won't be the last. Ordered my Mother in laws a hamper each and they absolutely loved them. They couldn't wait and they opened and ate them before Mothering Sunday. I will definitely be ordering a Hamper for myself. The delivery was very quick too.

Date of experience: 05 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

Amazing service

Fast transaction and delivery, arrived on time and i had emails to keep me informed. I ordered coffee, tea bags and biscuits. All taste amazing. Will definitely be ordering again and will recommend to Family and Friends. Thank you.

Date of experience: 04 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

Amazing company with excellent quality…

Amazing company with excellent quality in there products. I would like other companies to look at this one and seen how it looks to be proud in the quality of the products and the quality in costumer service.

Date of experience: 06 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

I always use ringtons for hampers for…

I always use ringtons for hampers for mothers and fathers day as well as Xmas.
Great selection, fantastic Value and free delivery
They arrive quickly and are packaged nicely for gifts.

Date of experience: 14 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 3 out of 5 stars

Disappointed with customer service

Placed my 1st order and was absolutely delighted with everything so went ahead and placed 2nd order which arrived, excellent but with 3 items missing. After contacting Ringtons and with no contact or apology after 4 days I contacted them again and was told the information hadn’t been passed on. A few days later I received the 3 items with no note or apology. I won’t let this put me off ordering again just feel an apology would have been nice.

Date of experience: 28 February 2024

Reply from Ringtons Ltd

We're incredibly sorry for about the experience you've had with us. Please can you contact our Customer Care team on 0800 052 2440 (lines are open Monday to Friday 08:30 - 17:00) or send an email to tea@ringtons.co.uk with your contact details and order reference so we can look into this for you.


Rated 5 out of 5 stars

Easy

Easy to order but if I had ordered from my ringtons rep I wouldn't have had to pay delivery so I will be doing that in future

Date of experience: 07 March 2024

Reply from Ringtons Ltd

👍Thank you 😊


Rated 5 out of 5 stars

Top 3 Ringtons’ order reasons. 😘

Delivery 250 miles away in eighteen hours of ordering at 10pm.
Quality and distinctive products (and packaging).
And great VFM.
Thank you.

Date of experience: 06 March 2024

Reply from Ringtons Ltd

👍Thank you 😊